Privacy Policy

Lowe Group Holdings ACN 625 052 431 and their related companies (hereinafter “we”, “us” or “our”) complies with the Australian Privacy Principles (“APPs”) as set out in the Privacy Act 1988 (Cth) (“Privacy Act”). The APPs regulate the manner in which we can collect, use, hold, disclose and destroy personal information. We are committed to the protection of personal privacy and have adopted a policy to protect information about individuals. This policy describes the type of information we collect and hold, how we use that information, how that information may be disclosed, the security of that information, how you can access and correct any such information and other relevant details concerning your privacy.

In this Privacy Policy:

“personal information” means information or an opinion about an identified individual, or about an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

“sensitive information” is a subset of personal information, and includes information or an opinion about an individual’s racial origin, political opinions, religious and philosophical beliefs, sexual orientation and criminal record, and includes health information and genetic information.

“website” means loweliving.com.au.

Real estate buyers – We may collect personal information from you if you buy a property from us, take steps to do so or choose to subscribe for property alerts, newsletters and similar content. This may include your contact details and other personal information required for inclusion in a contract of sale. Before you may enter a property for a display suite inspection, you will be asked to provide your name and telephone number. Our staff record your personal information such as your name and telephone number. If you would prefer not to provide your personal information, then we may refuse you entry or permission to the property to inspect the display suite.

Website content subscribers – You may provide personal information to us in order to receive information about products or services offered through our website, to purchase such products and services, to receive newsletters or to become involved in our promotions or other initiatives. This personal information may include details such as your name, age, gender, contact information, products and services which you are interested in or require more information about.

If you purchase or request products and services from us, we may also request your preferences for receiving further marketing or promotional material. The choice of how much information you provide to us is yours. However, please note that if we do not collect, hold, use or disclose your personal information, we may not be able to provide the full range of our products and services to you.

We seek information through our website either to process your request for information and provide that information to you, to improve the quality of our products and services or to assist you to determine which products and services best meet your needs. We may also collect and store information about your visit to our website, including:

–      the name of the domain from which you assessed the internet;

–      the date and time you accessed the website;

–      the internet address of the website from which you linked directly to the website; and

–      the pages you accessed while visiting the website.

This information does not in itself identify you and is used to measure the number of visitors to the website and how it was navigated. This information assists us to make the website more useful to you.

We will endeavour to collect personal information directly from you, unless it is unreasonable or impracticable to do so. Where we have collected your personal information by indirect means, we will take reasonable steps to inform you that we are holding your personal information. We collect information from the website content subscribers (persons registering their details with us through the website) or website visitors for improving our quality and effectiveness and to provide you with the information. We welcome feedback from you about all aspects of our website. We store feedback that our users send to us. This feedback is used to administer and refine our services and to improve or promote our website. We will not publish your name in connection with any information you provide (without your prior permission).

We also collect personal information you provide to us outside of our website from other platforms, such as:

·       social media, including Facebook and Instagram;

·       forms: enquiry forms, sign-up forms, contact forms;

·       email: customer service enquiries, complaints, and other email communications; and

·       cookies, including on your website and Facebook page.

It is unlikely that we would need to collect sensitive information from you and we will not do so unless we are authorised by law or otherwise have your express consent.

If you enquire about a property that we have available or you attend a display suite for inspection we may hold and use your information:

–      for your safety and security, the security of the occupants of the property and the safety and security of our staff;

–      to provide additional information in relation to the property to you, unless you advise us differently;

–      to provide such information to relevant authorities, including, but not limited to, ambulance and hospital staff, police, and insurers if an accident occurs, the property sustains damage, or if a crime is committed or is suspected of having been committed at the property;

–      to enable us to promote to you other properties which we have for sale;

We may also be required to collect and use your personal information under Commonwealth and Victorian laws relating to the sale of real estate, taxation, foreign investment, money laundering and terrorism.

The personal information obtained from our website is used, where you have so requested:

–      to provide products and services to you;

–      to provide you with information, newsletters or other communications; and

–      to involve you in promotions and other initiatives undertaken by us.

Some of the uses of the information described above may be provided by third parties, who are authorised to use this personal information for these purposes. Information collected from our website may also be used to determine demographic and usage patterns. Personal identification information is not used for this purpose. This anonymous information is then used to better develop and tailor our website and our products and services for our customers and potential customers. This non-personal information may be passed on to third parties.

We may use your personal information for direct marketing or promotional activities. However, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.

We may also use your personal information for all reasonably foreseeable related purposes, including for example, for billing and account management.

Other than for the purposes described above, we will not use your personal information without your prior consent. The only exception to this rule is where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity or where it may be required by law such as in a response to a warrant, subpoena or other legal process.

By  providing your mobile number and opting in to receive marketing communications via SMS from us, you consent to us sending you SMS messages, which may include marketing and promotional content using an automated system. We collect this information directly from you via our website enquiry form. Your mobile number will not be shared with third parties, except as required by law or as otherwise set out in this Privacy Policy.

You may opt out of receiving SMS messages at any time by replying ‘STOP’ to any message. We will process your opt-out request within 5 working days.

We hold your information in electronic and hard copy form. We take reasonable steps to ensure the security of all information we collect from risks such as loss or unauthorised access, destruction, misuse, modification or disclosure of data. We do this by, for example:

–      maintaining your personal information in a secure (either physical or online) environment which can be accessed only by authorised personnel;

–      incorporating strict password access and virus protection procedures into all electronic databases;

–      taking all reasonable steps to keep our business premises secure; and

–      providing appropriate and regular training to staff regarding this policy and information handling practices.

However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. These activities are undertaken at your risk.

We will not disclose or pass on your personal information to third parties unless it is in accordance with this privacy statement or with your prior consent. We do not sell or trade in personal information, and will not disclose your personal information to third parties for the purposes of marketing of their products or services to you without your consent. Information may be provided to third parties:

–      where any functions or services are being outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose;

–      where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity; or

–      where it may be required by law such as in a response to a warrant, subpoena or other legal process.

If we disclose your personal information to third parties, we will use reasonable efforts to ensure that such third parties only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with the Australian Privacy Principles.

We do not generally disclose personal information to overseas recipients and will not do so before taking reasonable steps to ensure that an overseas recipient is compliant with Australian Privacy Principles

The accuracy of the personal information we collect is important to us providing our products and services. We will take all reasonable steps to ensure that the personal information we hold is accurate, complete and up to date. We will continue to hold personal information that we collect about you whilst it is reasonably necessary for our purposes outlined in this Privacy Policy, in accordance with our record keeping obligations. When personal information is no longer required, we will take reasonable steps to delete the personal information from our systems or de-identify the personal information. You may request access at any time to the personal information that we hold about you:

–      in the case of information you provide through this website, please contact us using the contact information below; or

–      in the case of information you provide directly to an agent, by contacting the agent directly.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, you may request us to correct it by contacting us using the contact information below. You may also make a written request for us to de-identify your personal information at any time. If we refuse to provide access to, correct or de-identify your personal information, we will provide you with written reasons as to why your request has been refused.

We are not responsible for the privacy practices or content of any other website that is linked to our website. It is your responsibility to investigate the privacy policies of those other sites.

This privacy policy may change from time to time particularly as new rules, regulations and industry codes are introduced. A current version of our policy will be available at all times on our website and otherwise on request. This Policy was last updated in March 2026.

If you believe that your privacy has been breached, please contact us using the contact information below. We will treat your complaint confidentially, investigate it and aim to ensure that your complaint is resolved within a reasonable time.

We will handle all complaints in accordance with our obligations under the APPs. If you are dissatisfied with any decision made by us in relation to your complaint, you have the right to refer your complaint to the Office of the Australian Information Commissioner on 1300 363 992 or at enquiries@oaic.gov.au.

If you have any concerns or questions or would like to opt-out of direct marketing promotions, please use contact details as found on our website or alternatively please send an email to info@loweliving.com.au or by writing to the Privacy Officer, Lowe Living, 210 Bluff Road, Sandringham, Victoria 3191.

Thank you for taking the time to read our Privacy Policy.